Refund & Returns Policy
Cancellation, Return & Refund Policy
Effective Date: 07 August 2026
At BulkSupplier, we serve only Business-to-Business (B2B) customers. As wholesale orders are processed specifically based on customer requirements, this policy explains the conditions relating to order cancellation, returns, exchanges, and refunds.
By placing an order on BulkSupplier, you agree to this policy.
1. Order Cancellation
Orders may be cancelled only before processing begins.
Once an order has entered any of the following stages, cancellation may not be possible:
- Picking
- Packing
- Invoice Generation
- Shipment Booking
- Dispatch
- Ready for Self Pickup
BulkSupplier reserves the right to approve or reject any cancellation request based on the order status.
2. No Return Policy
All sales are final.
As a B2B wholesale supplier, BulkSupplier follows a strict No Return Policy.
Returns will not be accepted for reasons including:
- Wrong mobile model selected
- Wrong quantity ordered
- Customer preference changes
- Slow business or market demand
- Unsold inventory
- Price changes
- AIR product price revisions after customer approval
Customers are requested to verify all product details carefully before confirming their order.
3. No Exchange Policy
BulkSupplier follows a strict No Exchange Policy.
Products cannot be exchanged due to:
- Wrong model ordered
- Wrong quantity ordered
- Customer preference
- Slow-moving or unsold stock
- Change in market demand
4. Refund Eligibility
Refunds are not issued simply because a customer changes their mind after placing an order.
Refunds may be approved only in the following situations:
- Duplicate payment
- Excess payment
- Order cancelled before processing
- Stock unavailable after payment
- Incorrect amount charged due to a system error
Approved refunds will be processed through the original payment method wherever possible.
5. Wrong Product Received
If you receive a product different from what was ordered, please notify us within 48 hours of delivery.
To help us investigate, please provide:
- Order Number
- Invoice Copy
- Product Photographs
- Package Photographs
- Unboxing Video (recommended)
After verification, we will determine the appropriate resolution.
6. Transit Damage
Customers should inspect their shipment immediately upon delivery.
If the parcel appears damaged, opened, torn, wet, crushed, or tampered with:
- Take photographs before opening the parcel.
- Record an unboxing video.
- Notify us within 48 hours.
Once the shipment has been handed over to the courier or transport company in good condition, any damage or loss during transit is the responsibility of the respective logistics provider. BulkSupplier will reasonably assist with claims but cannot guarantee claim approval or compensation.
7. Customer Responsibility
Customers are responsible for verifying:
- Mobile Model
- Product Compatibility
- Quantity
- Delivery Address
- Contact Details
Orders placed with incorrect information provided by the customer are not eligible for cancellation, return, exchange, or refund.
8. Limitation of Liability
BulkSupplier's maximum liability for any approved claim shall not exceed the invoice value of the affected products.
We shall not be liable for any indirect, consequential, business, or profit-related losses arising from the purchase or use of our products.
9. Policy Updates
BulkSupplier reserves the right to update this policy at any time. Changes become effective immediately upon publication on the website.
Contact
For any cancellation or refund-related queries, please contact us using the contact details available on the BulkSupplier website.
Legal Entity
BulkSupplier is a B2B wholesale platform operated by Abhishek Computer.
GSTIN: 36ANAPB6449B1ZH
Address:
1st Floor, Above Nandi Mobile,
Jagdish Market Lane,
Abids, Hyderabad – 500001, Telangana, India.